1. Amendment and Acceptance of The Agreement
1.1. In case you don't agree to any of the terms, policies, or conditions of the Agreement, you should stop using the Services and the Site immediately.
1.2. We may alter the Agreement occasionally, and any modifications made shall come into effect after 14 days from the moment being published on the Site or earlier if it is required by any applicable regulation, directive, or law. You agree that your use or access of the Site or the Services following such period will constitute your acceptance after the changes and amendments made to the Agreement.
1.4. We may suspend or terminate your use of the Site and/or Services at any time, at our sole decision, and for any reason, including but not limited to a breach by a client of the Agreement without providing any financial compensation to him/her.
2. Use of The Services and the Internet - Site
2.1. Our Internet - Site and provided Services can be used by you only if you are over 18 years old and over the minimum age for which the Site and Services are legit under any jurisdiction laws which apply to you.
2.2. The Internet - Site, Services, and materials incorporated in the platform are not designed to target or appeal to those persons who have not yet reached the Legal Age.
2.3. If you haven't reached the stated legal age yet, you must immediately stop accessing or using the Services and the Internet - Site.
3. Opening and Registration of an Account
3.1. In order to have access to all core Services of the Internet Site, you should open a gaming account.
3.2. You should state the real email address and contact details during the registration process.
3.3. In order to confirm the correctness and authenticity of the provided information, the Company can request you to go through the verification process by providing the documents proving your identity. If due, for any specific reason, you can not provide the requested documents, the Company has the right to block or suspend your account until you provide the necessary information and materials.
3.4. You confirm that during the registration process on the Internet Site, you have indicated trustworthy and complete information about yourself. If any amendments or changes shall be made concerning it, you shall be obliged to immediately fill them into your profile. Disregard or non-fulfillment of that rule may result in the application of limitations, blocking or suspension of the account, and even annulment of payments.
3.5. In case of any problems or questions arising during the registration process, you can contact our support service at [email protected]
3.6. You can open only one account on the Internet Site. Other accounts opened by the same Client shall be regarded as backup accounts, and the Company has the right to close them and:
3.6.1. Not to repay or compensate you all bets and deposits made from the backup or main account.
3.6.2. All operations executed using a backup account acknowledge as invalid.
3.6.3. To request a repayment of all bonuses, winnings, and money funds received through the backup account. You shall be obliged to repay all balance upon our first demand.
4. Protection From Money Laundry: Your Identity
4.1. Please be attentive so that your name and birth date in your Account match your true and legal age and name.
4.2. The name and identity on your Account registration should match the name and identity on the credit card or other payment accounts you use to withdraw or deposit funds from/into your Account Balance.
4.3. To check and verify your address, identity, and/or payment account, we may request at any time:
4.3.1. Proof of address includes but is not limited to a recent ( should be no more than 3 months) utility bill.
4.3.2. Proof of identity includes but is not limited to the copies of a valid identity card/passport and/or any payment card.
4.3.2. Copy of a recent ( should be no more than 3 months) bank/credit/debit account statement connected to a payment option used.
4.4. If we are unable to verify the correctness of your identity within a 14 days or/and if you don't give us such documentation, we reserve the right to:
4.4.1. Annul any or some of the transactions that you have made and then freeze your Account.
4.4.2. Withhold the remaining balance in your Account until the verification process results are satisfactory.
4.4.3. Close or suspend your Member Account and terminate all agreements.
4.5. We may perform a security review at any time to verify and validate your age, identity, or other payment and registration information provided by you, to check your use of the Services, your financial transactions carried out through the Services for possible breach of the Agreements, and your compliance with these Agreements.
4.6. You give us the authority to make any inquiries about you and disclose them to any third party to validate the information about you.
4.7. You give your consent to provide us with any additional documentation or information as we may request from you to perform a Security Review.
4.8. This process is a regulatory requirement. It is conducted following all the anti-money laundering legal requirements and all applicable gaming regulations, particularly following our Internal AML/CTF policies and National Ordinance on the Reporting of Unusual Transactions.
5. User Name, Security, and Password
5.1. Once you register an account on the Internet Site, you shall be obliged to keep your username and password secret and not to disclose your private information to any third parties. In case of data loss needed for access to the account, they may be restored or learned by clicking the " Restore password" button.
5.2. You shall be liable for the safety and protection of the password and any transactions or actions made with your account. Additionally, you shall be liable for all financial losses incurred by you as a result of the actions of any third parties.
5.3. In the case of a security breach or unauthorized access to your account, you must immediately inform the Company. When needed, you shall be obliged to provide the Company with proof of unauthorized access occurred. The company will not be liable for any damage incurred by you due to any careless or wrong use of the password by any third party or for any unauthorized access to the account.
6. Withdrawal, Placement, and Deposits of Money Funds From the Account
6.1. To activate the bonuses or place a bet on the Internet Site, you should have a certain amount of money on your account.
6.2. You confirm and oblige that:
6.2.1. You will not refuse any executed transaction, will not cancel or deny any performed payments which may result in money repayment or to any third party, and give them an opportunity to avoid legal liability.
6.2.2. Money funds deposited in your Account were not obtained in a prohibited or an illegal way.
6.3. We don't accept any third-party funds: relatives, friends, or partners. You shall be obliged to pay the necessary funds only from your bank cards, account, or system registered in your name. If we detect any breach regarding this condition, all your winnings and bonuses may be confiscated.
6.4. All commissions and expenses shall be paid on account of the recipient if there is a request of the bank transfer for repaying the money to their legal owner.
6.5. We don't accept cash payments. Instead, we may use electronic payments, including payments to the Client and incoming payments, various institutions engaged in processing of e-payments, or any other financial institutions. Apart from the cases when the conditions and rules of those institutions shall not contradict the provisions of this Agreement, the Client shall accept those rules completely.
6.6. You agree not to refuse, not to terminate, and not to cancel any transactions made with the participation of your account. Additionally, in each such case, you shall be obliged to reimburse or repay the Company with the amount of not assigned funds despite any expenses we may incur while collecting the deposits from you.
6.7. We reserve the right to block your account as well as to collect the winnings and cancel the payments if we have any suspicions that the account replenishment was done using fraudulent means. We shall be entitled to inform the corresponding authorities about any illegal activity with payments and fraudulent actions. We reserve the right to use the collecting agencies' services to return the payments. Also, the Company shall not be liable for any illegal or unauthorized use of the credit/debit cards, irrespective of the fact whether their theft was previously declared or not.
6.8. We reserve the right to use any positive balance of your balance to settle any amount of money that you must repay to the Company.
6.9. You completely accept and understand the fact that a gaming account is not a bank account. So it shall not be covered by the methods of replenishment, guarantees, insurance, and other remedies from the part of the insurance systems like a deposit insurance system.
6.10. You shall be entitled to submit a request to withdraw funds from the Account if:
6.10.1. All the payments received on the Account were thoroughly inspected, and none of them was terminated or canceled.
6.10.2. Any inspection procedure was properly performed.
6.11. In order to perform the execution of a request to withdraw your funds from the Account, the following points should be considered:
6.11.1. Your Member Account shall be filled out. Also, if you have registered through the "one-click" function in the personal profile, you must amend the provided email address.
6.11.2. We reserve the right to collect a commission in the number of our expenses for withdrawing funds not engaged in the casino game.
6.11.3. Other ways of winning withdrawal shall be discussed with the Internet Site's Administration.
6.12. The Company doesn't provide users with any money exchange services. We reserve the right to close such accounts and also:
6.12.1. Withhold a commission in the number of the Company's costs of funds withdrawal not involved in the game.
6.12.2. Annul all transactions carried out through the main and duplicate accounts.
6.12.3. Do not return all the deposits made through the main and duplicate accounts.
6.12.4. Withdrawal limits: 5 000 USD per day, 10 000 USD per week, 30 000 USD per month. The casino reserves the right to check players before withdrawing funds.
7. Terms and Conditions for Services of The Company
7.1. You give your consent to pay for all services or/and goods and any additional services you ordered on the Website and all additional expenses, which include but are not limited to any possible duties and taxes. You shall be fully liable for making all payments timely. The payment services provider shall only secure the execution of payment in the amount defined on the Website and shall not be responsible for payment of additional amounts by a website user. After clicking the "Payment" button, you agree that you may not call or demand the payment back. When placing an order on the Website, you give your consent and confirm that you don't breach the laws and rules of any state. Additionally, accepting these rules provisions ( or/and Terms and Conditions), you, as the bank card owner, confirm that you are fully authorized to use any services and/or goods provided on the Website.
7.2. When using any Services offered by the Website, you may be requested to provide a legally binding confirmation that you have already reached or exceeded the age legally allowed in your jurisdiction to use the Services.
7.3. After starting to use the Services provided by the Website, you take legal liability for abiding by the regulation of any state where the service is used. You also confirm that the payment services provider shall bear no responsibility for unauthorized access or illegal breaches. By your agreement to use the Services offered by the Website, you acknowledge and accept that any of the processing of your payments shall be executed by the provider of the payment services, and there is no legal right for repayment of already bought goods and/or services or any other possibilities resulting in the payment cancellation. If you want to refuse the use of a service for the consequent purchase of a good and/or service, you may refuse the Services using your Personal account on the Website.
7.4. The payment services provider shall not be responsible for impossibility/refusal to process the data connected to your bank card or any refusal regarding the unavailability of any permission to perform the payment using your bank card from the issuing bank. The payment services provider shall not be responsible for the volume, price, and quality of any service or/and goods purchased by you or offered to you on the Website using your bank card. By paying for any goods and/or Services of the Website, you should abide by the rules and terms of the Website. In addition, as an owner of the bank card, please note that you shall solely be responsible for the timely payment for any good and/or service ordered by you from the Website and for all additional commissions/expenses related to the payment. The payment services provider shall be only the payment performer in the amount defined by the Website and not be responsible for any price formation, general amounts, and/or general prices.
7.5. If a situation occurs related to your non-consent with the mentioned conditions or/and other reasons, we ask you to refuse the payment fulfillment in time and, if necessary, to get in touch directly with the support/administrator of the Internet Site.
8. Misleading Actions, Collusion, Criminal Activity, and Fraud
8.1. The following activity types shall be strictly forbidden, and commitment to any such actions shall be considered a direct breach of the Agreement:
8.1.1. Transferring information to any third party.
8.1.2. Fraudulent activities, including but not limited to the use of stolen funds, cloned or illegally obtained data of the debit and credit cards to replenish the gaming account.
8.1.3. Illegal activities, including but not limited to fraud, use of bots, malicious software, and bugs in the Website software.
8.1.4. Participation in criminal and illegal activity, money laundry, and any other type of activity participation which can cause criminal law responsibility.
8.2. We reserve the right to cancel, suspend, or withdraw winnings or payments related to bonus funds in case we have suspicions that the User intentionally has misused them.
8.3. The Company shall take all necessary measures permitted and allowed by law to detect and exclude any illegal and fraudulent collusions, and their direct participants, as well as the corresponding measures, shall be obligatory fulfilled against such persons. We shall not be responsible for any damages or losses incurred by the Users due to fraudulent actions.
8.4. The Users shall be obliged to immediately inform the Company if they have any suspicions regarding fraudulent and deceitful actions performed by other Clients. Our support team may be contacted via [email protected]
8.5. We reserve the right without any prior notification to forbid the Users from accessing the Internet Site in case they are suspected of any fraudulent activity or even block their accounts. In all such cases, we shall not be responsible for compensation and repayment of any money funds on accounts of such Users. In addition, we reserve the right to inform the law enforcement authorities about illegal and fraudulent activity. The Users shall be obliged to fully cooperate with us in the investigation scope of any such cases.
8.6. The Users shall be forbidden to use software and services of the Internet Site to perform any illegal, fraudulent actions and financial transactions following the rules and legislation of any specific jurisdiction. If, in the end, it is detected and defined that the User committed any such actions, then the Company may block or suspend the User’s Account and withdraw any funds available on it. In all these cases, the Users shall not be entitled to make any claims against the Company.
8.7. The Company's regulations restrict performing any gambling activities on behalf of third parties.
The gambling account shall be instantly blocked upon the security department verification proving the fact that the person undergoing the verification process does not possess sufficient knowledge of gambling or sports betting.
9. Other Forbidden Actions on The Website
9.1. It is forbidden to use any offensive or aggressive language on the Website, obscene comments, threats, or words, and to use any violent activity in relation to other Users or employees of the Company. If the User doesn't abide by that clause of terms, the Company shall be authorized to stop the correspondence with that User or to leave the incoming request without considering it.
9.2. It is forbidden to upload on the Website any information or data in the volume which shall be able to cause any operation malfunction or to perform any other actions affecting the operation of the resource. These include malicious software, viruses, spam, and bulk mailing. In addition, the Users shall be forbidden from the amendment, edition, and deletion of information published on the Website.
9.3. The Users may use the Website only for entertainment purposes. It is forbidden to copy the Website as a whole or any part without written consent from the Company.
9.4. The Users promise not to conduct any actions aimed at hacking the security infrastructure of the Website, DDoS attacks, or gaining illegal access to any private and confidential data. Regarding the Users suspected of breaching that rule, the corresponding measures shall be applied: account blocking and complete prohibition of Website access. In addition, the Company is entitled to inform the responsible authorities of any illegal and fraudulent actions of the User.
9.5. We shall not be responsible for damage and financial losses which our Users or any third parties can suffer because of technical malfunctions caused by malicious actions and virus attacks aimed at the Website.
9.6. Sale and transfer of the gaming account of one User to any other shall be strictly forbidden.
10. Terms of Termination of The Agreement
10.1. We shall be authorized to delete the User’s Account ( including the name and password) in the following cases without any prior notification:
10.1.1. The Company has decided to fully stop the provisions of services to all Users or any particular Client.
10.1.2. The User's account has some relation to any previously deleted account.
10.1.3. The User's account is related to a currently blocked account. In such a case, we shall reserve the right to close the account despite how it is related and fully block the accounting data on those accounts. Apart from certain cases stated in the Agreement, the balance on the User’s Account shall be completely repaid to them within a particular time period, right after submitting the request and collecting the amount owed by the User to the Company.
10.1.4. The User tries to hack the security system or participates in an illegal or criminal conspiracy.
10.1.5. The User tries to manipulate or interrupt the operation of the Website's software.
10.1.6. The User uses their account for various purposes that can be regarded as illegal according to the legislation of any particular jurisdiction.
10.1.7. The User publishes any information of a humiliating or offensive nature on the Website.
10.2. The Company reserves the right to close the User’s Account or cancel the Agreement's validity by sending a corresponding notification to the User’s address mentioned in the contact information. In case of such actions on our part, apart from situations mentioned in clauses 8 ( "Misleading Actions, Collusion, Criminal Activity, and Fraud" ) and 9 ( " Forbidden Actions") of the current Agreement, the Company shall be obliged to repay the money funds from the User’s Account. In case we shall not be able to contact the User for any reason, the money funds shall be timely transferred to the Company account or any other control body.
11. Limitation Of Our Liability
11.1. The User shall independently decide o use services provided by the Website. So, any actions and consequences shall be a result of their personal choice done at their own risk and discretion.
11.2. Operation of the Website shall occur following the Agreement clauses. We don't provide any additional assurances or guarantees regarding the Website and Services provided on it. Therefore, we exclude our responsibility ( in the scope of the law) regarding any respective guarantees.
11.3. The Company shall not be responsible for losses, negligence, damage, and offenses that we are not able to predict at present.
11.4. We shall not be responsible for the content of resources the access to which may be gained through the Website.
12. Breach of Conditions
12.1. The User gives their consent to reimburse the financial losses fully, to defend and protect the interests of the Company, its employees, directors, and partners from any liability, claims, costs, losses, and expenses caused by the following factors:
12.1.1. The User's breach of the Agreement.
12.1.2. The User's breach of rights and laws of third parties.
12.1.3. In case of access to the Services on the Website by any other person using the User's identification data, with their permission or not.
12.1.4. Appropriation of User’s winnings obtained in such a way.
12.2. If the User breaches the Agreement conditions, we shall be authorized to:
12.2.1. Inform the User that by their actions, they breach the Agreement's conditions and demand to stop any forbidden actions immediately.
12.2.2. Timely suspend the User's account operation.
12.2.3. Block the User’s Account without any prior notification.
12.2.4. Withdraw from the User’s gaming account the number of winnings, bonuses, or payments obtained as a result of an Agreement breach.
12.3. The Company reserves the right to annul the User’s name and password if they have not abided by any clause of the Agreement.
13. Rights on Intellectual Property Objects
13.1. All contents of the Website shall constitute the object of the proprietary rights or the copyright which shall belong to the Company. All printed and uploaded materials published on the Website may be downloaded only on one computer. Therefore, any printout of the materials shall be allowed only for personal and non-commercial use.
13.2. When using the Website, the User shall not claim any rights on Intellectual Property which shall belong to the third party or the Company.
13.3. Any reproduction or use of logos, brand name, trademark, or other promo materials published on the Website shall be forbidden without the Company's prior consent.
13.4. The User shall be liable for any damage, expenses, and cost that may arise due to any fraudulent or illegal activity performed by them. The players shall immediately inform the Company in case they become aware of any forbidden actions and render all required assistance in executing the investigation, which the Company may execute using the received information.
14. Personal Data of the Users
14.1. The company is obliged to abide by all requirements regarding personal data protection in the form in which the Website uses the personal and confidential information collected from the User’s visit to the Website.
14.2. By provision of the personal information, the User gives his consent that the Company is authorized to process the personal information for the purposes stated in the Agreement or to follow any legal and regulatory obligations.
14.3. By abiding by the policy of User confidentiality, the Company undertakes not to transfer any personal information of our Users to any third parties, apart from acquiring employees and processors who may use it exclusively for providing higher quality services.
14.4. The Company stores copies of all correspondence provided by Users to register precisely all received data.
15. Use of The Cookie Files on The Website
15.1. The Company uses the Cookie files to provide the Website's functionality. Cookies are special texts of a small size stored on the User’s PC during the visit to the Website. When using Cookies, we may recognize any particular clients in case of a repeated visit to the Website. Also, please note that the deletion of our cookies may be the reason for blocked access to certain functions and sections of the Website.
16. Notifications and Claims
16.1 If any complaints and claims arise concerning the operation of the Website, first, you must, as soon as possible, submit your claim to our support service through the online chat on the Company's Website or to the e-mail address of the company - [email protected]
16.2. The User gives his/her consent that the record of a dispute shall be stored on the server and used as proof for consideration of the claim.
17. Disputable Situations Settlement
17.1. The User may dispute any situation. We shall thoroughly consider all disputable situations in case of provision of any particular information like arguments and facts. The disputable data with an attachment of evidence and facts must be submitted in the written form via the online chat of the Website or to the e-mail address of the support service of the Company - [email protected] Within two weeks ( 14 days ) from the moment of receipt, the proposition or claim letter will be considered, and the User will get a notification about the consideration to result in the reply letter. In case there arises a necessity to conduct additional inspections, we shall be entitled to extend the term to consider the User’s request up to 30 days. Any forbidden language, false data, and any types of offensive actions are forbidden for use in the letter text.
18. Circumstances of The Force Majeure
18.1. We shall not be liable for non-fulfillment and any delays of obligations mentioned in the Agreement, in case if they were caused by any circumstances of force majeure, which shall include unpredictable events, including war, industrial disputes, civil commotion, DDoS Attacks, work interruptions of the public household networks, or any attacks in the Website network, which can negatively affect the Website operation.
18.2. During the presence of force majeure situations, the activity of the Website shall be considered suspended, and a delay for the fulfillment of the obligations shall apply to that time period. We shall be obliged to use all available methods to look for solutions allowing us to fully fulfill our obligations towards the Users until the end of force majeure circumstances.
19. Denying Obligations
19.1. If the Company is not able to fulfill any of the obligations by the User, or if the Company is not able to use any legal action to which they shall be entitled, it shall not be deemed as a refusal from those legal remedies or as a reason which relieves the User from the fulfillment of the obligations.
20.1. In case any clause of the Agreement becomes illegal, invalid, or if it loses its legal power, such type of provision shall be separated from the remaining part of the Agreement, which shall fully remain in force. The invalid part shall be changed according to the upgraded norms in all these cases.
21.1 The Website may contain links redirecting to other resources without our control. The Company shall not be responsible for the content of any third-party sponsorship or advertisements, omissions or actions of their owners, and content of the other websites. Any hyperlinks to the other websites shall be provided solely for information purposes. The Users should use them at their own discretion and at risk.
22. Bonus Actions
22.1. The money withdrawal of the bonus is only possible subject to its total win back.
If accrual of the money bonuses happens for registration or in other cases when the User is not required to pay any amount on balance to claim a bonus, the withdrawal of the bonus accrual shall not be possible before the User's first deposit.
23. NetEnt Restrictions
23.1. Absolute Restriction
NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses.Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
23.2. Blacklisted Territories
All NetEnt Casino Games may not be offered in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
23.3. Blacklisted Branded Games Territories
The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
23.3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
23.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions:
Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
23.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories:
Indonesia, South Korea.
23.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
23.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories:
Cuba, Jordan, Turkey, Saudi Arabia.
23.4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories:
Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.