Richy brand is owned and operated by Victory Industry B.V., a limited company incorporated in Curacao under company number 163756, with registered business address at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Curaçao. Victory Industry B.V. is licensed and regulated by Curaçao eGaming (Curaçao license No. 1668 JAZ issued by Curaçao eGaming). Under this license, Victory Industry B.V. provides casino games and live casino games, as well as other gaming entertainment. Curacao eGaming is the regulatory body responsible for supervising the operations of Victory Industry B.V. on https://richy.casino (hereinafter «Site» or «Website»).
In case of any dispute with the Richy that in player’s opinion is not handled correctly, there are multiple ways to resolve the issue:
• It is possible to send a complaint to the Management by sending email to [email protected]. Before contacting Management, it is strongly advised to get in touch with our Customer Support first, and send complaint only if Customer Support was unable to resolve the issue. In your complaint, please include the transcript of your dialog with Customer Support and explain in detail the issue at hand.Another option is to send a complaint to Richy licensor Curaçao eGaming ("CEG") by clicking the license validation icon at the bottom of this page. You will be redirected to the license validation page with a complaints submission form.
• The final option is to make a complaint with any independent dispute resolution service.
If you have any questions, requests for access, or complaints related to data processing, you can contact us via live chat support chat or email: [email protected]