No refund can be done after the deposited funds, which also include bonuses, have been spent while gambling. The Company will solely examine the refund request if it is done within twenty-four (24) hours of the claimed transaction or within thirty (30) days if the player claims that another person has used their player account. The Company holds the right to hold any reverse transaction or refund till the Player Account User's identity is confirmed properly.
You agree to submit, as requested, any kind of certified identification in the frames of the applicable laws of the User's jurisdiction. In case this type of identification is not submitted within five (5) days upon request, then the transaction or the refund will not be completed, the player account will be closed, and all its funds forfeited. This decision will be final and cannot be appealed. A Player must play all the games fairly without using methods to influence the end result of the game.